All of our supplied items, we providing 1 (One) year standard warranty from the date of installation. All labors with parts will be provided free of charge within warranty time. But any service after warranty will be chargeable as per standard protocol.
OPTIMUM SOLUTION warrants those instruments/ equipments to be free from defect in material workmanship when used under normal laboratory conditions, for a period of warranty. In the event of a justified claim OPTIMUM SOLUTION will replace any defected component free of charge.
The warranty does not apply if any repair has been made or attempt other than by OPTIMUM SOLUTION. Warranty does not apply to any failure of product due to alterations, modifications, misuse, abuse, neglect, accident, improper maintenance or installation, use of parts not supplied by OPTIMUM SOLUTION, failure to operate and use the product in accordance with the instructions provided in the Owner's Manual supplied with the product or failure to otherwise meet manufacturer’s specifications, or if the serial number has been removed, altered or defaced.
Service Call response: within 72 hours Major Board /Spare Parts replacement: within 14 days
CONSUMABLES AND SPARE PARTS
All operational consumables will have to be purchased by Customer. These all spares are sample analysis oriented and the number or quantity will depend on the use of the instrument. Minimum 05 (Five) years Consumable and spare parts will be available for all of our sold products.
INSTALLATION, COMMISSIONING & TRAINING
Installation and commissioning by our certified Engineer guarantees the instrument is operational at the earliest opportunity and accurate performance is available from the start. Close liaison with our technical staff ensure the exercise is conducted quickly and efficiently. Our engineers are also provide basic training to enable your technical personnel operate new equipment efficiently.
In addition to engineer supports, our experience Application Engineer can provide invaluable assistance to our customers with quarries relating to the application or operation of an instrument.
We do your system Validation including IQ, OQ documentation by our well Trained Engineer.
ANNUAL MAINTENANCE CONTRACT
We do Annual Maintenance Contract (AMC) to the customers beyond warranty period for better & smooth running of instruments.
Trouble shooting and Diagnosis service are also offered by us to our clients as per standard service charges.